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The City of Spokane's Water Department delivers up to 180 million gallons of clean, safe drinking water every day to more than 200,000 people in our community. The City's water system is the third largest in the state of Washington, behind Seattle and Tacoma.

Our water system includes pumps, reservoirs, source wells, and more than 1,000 miles of water mains and smaller water lines that bring water from our wells to homes and businesses. Our system is aging, with many of our pipes dating from the World War II era and earlier. We will invest millions of dollars to replace and upgrade water mains and make other improvements in coming years. See the citywide capital plan (PDF 23.7 MB).

We are committed to operating efficiently and keeping water rates affordable for our citizens. Mayor David Condon has committed to limiting annual increases in rates to inflation. For 2016, we are increasing rates by 2.9 percent. For information on billing and water rates, go to our Utility Billing page.

Water System Plan

The City develops and maintains a Comprehensive Water System Plan that’s designed to help ensure the continued, reliable delivery of safe drinking water at a reasonable cost, facilitate economic growth, and foster coordination with adjacent water purveyors. The Washington State Department of Health reviews these plans, and state law requires the City to update its plan every 6 years. The City uses the document as an ongoing planning tool, with annual reviews of the plan.

The latest 6-year plan was adopted in September 2015:

Service questions

To start or restart water service, call the City's Utility Billing office at 509.625.6000, Monday through Friday, 7 a.m. to 6 p.m. If you have additional questions or comments about your water service, please call us at 509.625.7800.

Contact Information

24 Hour Water Information - 509.625.7800

Water Department Administration
914 E North Foothills Dr
Spokane, WA 99207

Office Hours: 8 a.m. to 4 p.m., Monday-Friday

Other Helpful Numbers

  • Utility Locates - 1.800.424.5555
    Call before you dig
  • Billing Concerns - 509.625.6000
  • Readings, Phone-in-service - 509.625.6000
  • Repairs - 509.625.7825
  • Water Tap/Meter Application - 509.625.6300
  • Billing/New Accounts/Shut-offs/Turn-on - 509.625.6000
  • Cross Connection Control Program - 509.625.7967 or watercrossconn@spokanecity.org
  • Water Stewardship - 509.625.7838 or waterinfo@spokanecity.org