Spokane Municipal Code

Title 04 Administrative Agencies and Procedures

Chapter 04.02 Special Administrative Procedures – Billing and Collection of Claims

Article II. Utilities Billings and Collections

Section 04.02.190 Notice of Termination – Form and Service

1. An initial delinquency notice is given which includes substantially the following information:

   DELINQUENT NOTICE

   YOUR CITY WATER SERVICE WILL BE TERMINATED unless all amounts not disputed are paid. You may make arrangements to pay the delinquent amount by phoning or writing:

   CITY UTILITIES BILLING CREDIT OFFICE
   Phone (509) 625-6006
   City Hall
   808 West Spokane Falls Boulevard
   Spokane, WA 99201

   This office is open every business day from 8:00 a.m. to 5:00 p.m. If you dispute any amounts due, you may request an informal dispute hearing by visiting, phoning or writing:

   City Water Billings Examiner
   Phone (509) 625-6000
   City Hall
   808 West Spokane Falls Boulevard
   Spokane, WA 99201

   This office is open every City business day from 8:00 a.m. to 5:00 p.m. Your request for a hearing must be received by the City Water Billings Examiner within five business days.

   Note: IF SERVICE IS TERMINATED, A RECONNECTION FEE WILL BE CHARGED. A COLLECTION FEE WILL BE CHARGED FOR DELINQUENT ACCOUNT COLLECTION EFFORTS AT THE PROPERTY. PROMPT PAYMENT OF YOUR UTILITIES BILL AT THE UTILITIES BILLING OFFICE WILL SAVE YOU AND THE UTILITIES BILLING DIVISION EXPENSE AND ANNOYANCE.
    

2. The information may be disclosed with the bill, delivered personally, given orally or left or posted at the billing address as shown in the City’s utility billings files.
    
3. In the event an account remains unpaid, a second or final notice is given to the service address. The notice may be given orally to an occupant or left or posted at the service address as shown in the City’s utility billings files. The notice includes the following information:

   SERVICES ARE SUBJECT TO TERMINATION AFTER FIVE BUSINESS DAYS FROM DATE OF THIS NOTICE. SERVICE WILL NOT BE RESTORED WITHOUT FULL PAYMENT PLUS TURN-ON FEE. A COLLECTION CHARGE WILL BE INCURRED IF A COLLECTOR IS REQUIRED TO COME TO THE PROPERTY.

   If you dispute any amounts due, you may request an informal dispute hearing by visiting, phoning or writing:

   City Water Billings Examiner
   Phone (509) 625-6000
   City Hall
   808 West Spokane Falls Boulevard
   Spokane, WA 99201

   This office is open every City business day from 8:00 a.m. to 4:30 p.m. Your request for a hearing must be received by the City water billings examiner within five business days.

   FOR ARRANGEMENTS, PHONE OR COME TO UTILITIES BILLING DIVISION – CREDIT OFFICE
   (509) 625-6006
   TDD (For Hearing Impaired) (509) 625-6683

   IF PAYMENT OR ARRANGEMENTS HAVE BEEN MADE, YOU MAY DISREGARD THIS NOTICE. Arrangements must be kept to avoid termination of service.

Date Passed: Monday, March 26, 2007

Effective Date: Sunday, May 6, 2007

Recodification ORD C33995 Section 1