City of Spokane

Spokane Municipal Code

***Note: Many local criminal codes can now be located under Chapter 10.60 SMC while others are now cited under the Revised Code of Washington (RCW), which was incorporated into the municipal code in 2022. (See SMC 10.58.010). Code Enforcement, including Noise Control and Animal Regulations are located in Chapters 10.62 through 10.74.

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Title 10
Chapter 10.34A
Section 10.34A.230
 

Title 10 Regulation of Activities

Division II. License Code

Chapter 10.34A For-Hire Transportation

Section 10.34A.230 Passenger Inquiries and Contacts
  1. For-hire operators shall promptly investigate and take reasonable corrective action concerning each consumer complaint filed with the for-hire operator and maintain records of the disposition of such complaints for two (2) years. For purposes of this section, driver ratings are not considered passenger complaints.
  1. Each for-hire operator licensed under this chapter shall maintain, at all times during the term of the license, a toll-free, 24-hour telephone number and an email address for passengers or the public in addition to any complaint channels provided in a TNC’s digital network.

Date Passed: Monday, December 10, 2018

Effective Date: Saturday, January 26, 2019

ORD C35710 Section 1