City's Ebill Payment System Upgraded For Recurring Payment Options

Marlene Feist, 509.625.6505

Thursday, March 28, 2019 at 12:39 p.m.

The City of Spokane is continuing its work to make it easier and more convenient for customers to pay their City utility bills. Starting April 2, the City’s online ebill payment service will include an option to set up automatic recurring electronic payments; customers can set up recurring payments from their checking accounts or credit cards. See the CityCable 5 video on the change.

“More and more of our customers are paying their bills electronically, and it just makes sense to provide them with all the options they are used to having for other bills they pay,” says Scott Simmons, the City’s Public Works Director. “We need to make it easy for our customers to make their monthly payments.”

The recurring electronic payments are yet another improvement to provide better customer service. In February, the City increased the time customers have to pay their bills to 20 days from 10. The City also offers paperless billing and budget billing that spreads billing amounts evenly across all months of the year. More information on these options is available by calling 3-1-1.

The City’s utility bills include charges for water, wastewater, stormwater, and curbside garbage collection. The City’s online ebill service is available on its web site; customers also can pay by phone at 888.821.2101, mail in their payments or pay in-person at City Hall and other locations.