City of Spokane Utility Billing is Getting an Upgrade!
In the nearly 25 years since the City of Spokane last replaced its utility billing system, much has changed with technology, online capabilities, access to data, customer invoice receipt and payment tools, etc. The platform the City has been operating on doesn’t contemplate much of the online transaction features that many customers have become accustomed to in today’s world.
You’ve got questions? We’ve got answers! For more information visit the City’s bill change page.
City of Spokane utility bills include charges for water, wastewater, stormwater, and solid waste collection. Bills are sent monthly to more than 77,000 residential and business customers within the City and adjacent areas with City utility services.
The City is committed to assisting its customers while our community responds to slow the spread of COVID-19. Here is what’s happening:
In all our utility areas, we strive to provide our customers with excellent, reliable, and affordable service. We work to make our bills understandable and predictable. Customers can lower their utility bills by taking steps to reduce their use of water (Water Wise Spokane) or by recycling more so they can use a smaller garbage cart.
Utility rates are reviewed annually by the City's elected leaders, who are committed to providing customers with predictable and affordable rates. The Mayor proposes the rates, and the City Council adopts them after holding a public hearing on the rates. The City has adopted updated rates for 2021 that include a 2.9 percent annual increase for basic services, a new water use tier structure, and the restoration of a capital rate to pay for infrastructure construction for customers who only have water services from the City. These “water only” customers will pay 40% of the combined capital rate for customers with both water and wastewater services.
Each year, the City bills about $150 million in service charges. Collection rates consistently are above 99 percent of billings, providing for a very efficient and effective service, keeping costs low for the utilities and ultimately our customers.
Spokane City Hall
808 W Spokane Falls Blvd
Spokane, WA 99201
8 a.m. - 5 p.m.
Phone: 311, or for outside city limits, 509.755.CITY (2489)
7 a.m. - 6 p.m.