Katherine Ross

City rolls out citizen feedback survey

Katherine Ross, Constituent Services Coordinator, Mayor’s Office, No Phone Number Available

Tuesday, June 9, 2015 at 4:44 p.m.

City rolls out citizen feedback survey

A six-month promotion that encourages citizens to give feedback about their City services is about to roll out in Spokane.

Starting in June, citizens who received services from the City will be emailed surveys, giving them an outlet to provide their thoughts and comments to the City. Those who participate in the customer service survey will be entered into a monthly drawing for $50 off their City of Spokane utility bill or a free Spokane Parks and Recreation class, up to a $50 value. *City employees are not eligible for the drawing.

The survey comes about in the spirit of the My Spokane service, which celebrates its third anniversary later this year. My Spokane assists customers with a wealth of topics, from utility billing to recreation registrations, to graffiti complaints, the snowline, animal registration, and much more.

Last year, over 81,000 citizens contacted My Spokane, with just over half of them inquiring in person. Of those who chose to call the service at 755-CITY, 97 percent were answered in under 19 seconds. My Spokane also has launched an online form, giving citizens the ease and comfort of requesting information or assistance on their own terms.

This new survey can be viewed as an opportunity for citizens to have their voice heard and to call for the changes or upgrades that are important to them. Feedback is extremely important to the City; all of us here encourage citizens to take part in the survey and let your voices be heard.

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