Erin Hut, Director of Communications and Marketing, No Phone Number Available
Tuesday, September 29, 2026 at Noon
Starting on October 27, people who live, work, and play in the City of Spokane will dial 3-1-1 instead of Crime Check to report non-emergency police and fire calls.
This is the first operational step in the City’s work to establish its own emergency communications system, also known as primary Public Safety Answering Point (PSAP). The Spokane United Network 911 (SUN 911) is being designed to provide reliable service while giving Spokane greater accountability and oversight of the systems residents rely on.
The Spokane Fire Department (SFD) has been a part of the Spokane Regional Emergency Communications (SREC) system since 2022, while the Spokane Police Department (SPD) has operated as a secondary PSAP, maintaining its own dispatching and call-taking. In 2024, SREC demanded the City of Spokane add SPD to SREC as a participating agency, or they would remove Spokane Fire (SFD).
In response, the City of Spokane raised concerns about SREC’s governance, financial model, and service levels. Following an independent feasibility review and the SREC Board voting to remove the City of Spokane, City leadership determined pursual of a City-operated primary PSAP was the best path forward for the City and its taxpayers.
The City has extensive experience operating emergency communications through both SPD and SFD, and is confident its own emergency communications system will provide timely, effective, and coordinated emergency response.
The transition in emergency communications is intentionally happening in phases to ensure that the public safety needs of the greater Spokane community are met. The first phase is the transition of non-emergency calls. People in City limits needing to make non-emergency reports – such as suspicious activity, a crime no longer in process, or other incidents that do not require an immediate emergency response – will now call 3-1-1.
Residents will still utilize the 3-1-1 number to submit service requests, report issues like potholes and unauthorized camping, as well as pay utility bills.
The next operational phase will occur when the City takes over dispatching for SFD, effectively serving as a secondary PSAP for both police and fire. The final phase will occur when all calls are routed directly to SUN 911 rather than an initial answer through SREC.
Throughout the entirety of this transition, the City will continue working with SREC and regional public safety partners to ensure residents and visitors maintain reliable access to 911 and emergency services.
In Spokane
We All Belong
