City Services Changes

City of Spokane is committed to working to limit the community spread of COVID-19 while maintaining City operations. As the state and community begin to reopen, we will continue to adjust how we deliver services, while accommodating social distancing and best practices for limiting illness. Please continue to come back to this page for up-to-date service information:

City Council Meetings

City Council has restarted its 6 p.m. legislative sessions on Mondays with the availability for the public to provide testimony remotely. Here's how it works:

  • On the day of the meeting, citizens can sign up online to give testimony between 5 and 6 p.m. You must sign up in order to be called on to testify.
  • At 6 p.m., citizens signed up to testify will call into the meeting. The call-in information will be available when signing up on the form above and listed on the Current Agenda for each meeting, found on the City's web site.
  • The Council President will call on citizens to provide testimony. When a citizen's name is called, the individual will hit *3 on their phone to ask to be unmuted. The system will identify when a person has been unmuted.
  • The citizen then can provide comments. At the end of the testimony, the citizen will hit *3 again to go back on mute.

Members of the public also can contact Council Members with comments on upcoming legislation by filling out this contact form.

Council Members, staff and presenters are attending these meetings remotely. Members of the public who don’t plan to testify can tune in to the meetings on CityCable 5 (on channel 5 or 325 on the Comcast cable system) or online.

Web or TV viewing is preferred, but a call in option is also available for those who do not have access via the web or Channel 5. Call-in information for the 6 p.m. meeting is available on the Current Agenda for that meeting on the City's web site.

The Council also is continuing its committee meetings, briefing sessions, and study sessions. All meetings can be viewed on CityCable 5 or online. Citizens also may call into the meetings:

  • Monday, 3:30 p.m. Briefing Sessions: +1(408) 418-9388; access code 966 942 097
  • Monday, 1:15 p.m. Committee Meetings: +1(408) 418-9388; access code 960 228 527
  • Thursday, 11 a.m. Study Sessions: +1(408) 418-9388; access code 964 089 318

City Construction Bid Openings

Due to the ongoing nationwide coronavirus emergency and governor's orders, bid openings will be held on-line on Mondays at 1:15 p.m., when scheduled. Questions, please email eraea@spokanecity.org.

Participate via video link on your computer:

  • Join meeting
  • Meeting (or Access) number: 965 272 875
  • Password: 7j8sPf7Mwbf

Participate by phone:

  • Call (408) 418-9388
  • Enter 965 272 875 followed by # when prompted for a meeting number or access code.
  • Enter # when prompted for an attendee ID number.

Claims

During the temporary closure of City Hall, completed and notarized Claim for Damages forms can be mailed to the Office of City Clerk, 808 W. Spokane Falls Blvd., Spokane, WA 99201-3342.

Code Enforcement

Building Official hearings will no longer be open to the public for in-person participation. Many of the upcoming hearing items will be re-scheduled or cancelled if necessary. Staff will update agendas as the days and weeks go along and will also be sending re-schedule notices for all impacted properties. Particular hearing items may still occur as scheduled, depending on the status of each property. Hearings that do occur will not be open to the public. Participation in these hearings will still be via telephone for parties that are associated with these properties.

Please contact 509-625-6300 with any questions or concerns, or to coordinate telephone participation in an upcoming hearing.

Community Court

Community Court is scheduled to resume on Monday, June 29, at the Northeast Community Center, and on Tuesday, June 30, at City Hall.

Development Services Center

The Development Services Center public counter at City Hall is now CLOSED for walk-in transactions. The City of Spokane is making various adjustments to continue to conduct City business and accommodate social distancing.

The City of Spokane will continue to process, permit, and inspect projects. We are here to support any and all development and construction that is allowed under current conditions.

As we adjust to the impacts of COVID-19, we strongly encourage our customers to take advantage of alternative DSC services. We appreciate your business.

  • Online permitting available for licensed contractors.
    Simple Permit Application for permits not available online. Permitting staff will be available via phone, email and chat to assist with permit questions.
  • Pre-development and Project Intake meetings will be held virtually or waived. Applicants should contact their permit manager for direction on how to submit plans.
  • It is the responsibility of the project owner/builder to interpret the Governor's Construction Guidance Memorandum released March 25, 2020. The City of Spokane is not in a position to provide guidance for interpretation.
  • The project owner/builder must determine, and be responsible for, compliance with the Governor's directives related to COVID-19.
  • The City's inspection processes for permitting and inspections will be in accordance with all such directives. Meaning; certain processes will be altered, amended, deferred, or unavailable depending on the specific situation. All such decisions will be made on a case-by-case basis.
  • The City of Spokane's goal is to remain as open and supportive as possible to our building community during this crisis.

Inspections

  • Customers should continue to request inspections by contacting the inspector listed on the permit or online scheduling is available for licensed contractors.
  • It is the responsibility of the project owner/builder to interpret the Governor's Construction Guidance Memorandum released March 25, 2020. The City of Spokane is not in a position to provide guidance for interpretation.
  • The project owner/builder must determine, and be responsible for, compliance with the Governor's directives related to COVID-19.
  • The City's inspection processes for permitting and inspections will be in accordance with all such directives. Meaning; certain processes will be altered, amended, deferred, or unavailable depending on the specific situation. All such decisions will be made on a case-by-case basis.

Library

All locations CLOSED through March 31 and will then reassess. Visit their website for more info

Municipal Court

  • Citizens with upcoming court dates should stay in contact with their public defenders for current scheduling information. More information.
  • Municipal Court's public counter in the Spokane County Public Safety Building is closed. Citizens are encouraged to pay parking tickets and Municipal Court fines, fees and probation assessments on line. See https://my.spokanecity.org/courts/municipal-court/payments/. Citizens also can use a drop box at the Public Safety or mail their payments.

My Spokane 311

My Spokane 311 Services Impact:

The My Spokane 311 public counter at City Hall is CLOSED for walk-in transactions. The City of Spokane is making various adjustments to continue to conduct City business and accommodate social distancing.

In order to best manage service demands during COVID-19 response, we strongly encourage our customers to take advantage of our numerous self-serve options available online at myspokane311.org or through the My Spokane-311 app, including e-bill.

Please note: ALL UTILITY ACCOUNTS WILL NOT BE ASSESSED LATE FEES OR BE DISCONTINUED DUE TO NO PAYMENT. (This includes water service and solid waste pick-up.)

Online options include:

  • Utility Billing e-bill (pay online or check your balance)
  • Changes to your utility billing account (closing bill, name or address change, duplicate bill request
  • Changes or issues with your solid waste collection (report a missed collection, change cart size, stop or start yard waste service, report a missing or damaged cart)
  • Report a code enforcement issue (graffiti, code violation, solid waste dumping)
  • Report an illegal camp
  • Report a parking complaint
  • Report a pothole

Call 311 or 509-755-CITY (2489)
Monday-Friday
7 a.m. – 6 p.m.

Cash-based utility billing customers can visit one of our pay stations with your utility bill at Yoke's Fresh Market:

  • 210 E North Foothills Dr. in north central Spokane
  • 3321 W Indian Trail Rd. in north west Spokane

***There is a .75 cent processing fee for this service.***

Office of Neighborhood Services

City staff will not attend any Neighborhood Council meetings until further notice. Additionally, the Community Assembly meeting scheduled for Thursday, April 2, is canceled. Please check with your Neighborhood Council for the most updated meeting status. The City highly recommends following CDC and Department of Health guidelines. We understand the work our Neighborhood Councils do is important and know they are a great pipeline of information and support to our community. We are currently looking at timelines and organizational needs for all ONS programs and projects and will provide an update as soon as we have a plan in place. If you need assistance from City staff for an ongoing project or program, please feel free to reach out via phone or email.

Office of Police Ombudsman

Due to COVID-19 Precautions the OPO will be closed to the public until further notice. We will not be conducting in person interviews during this time. We will be accepting complaint forms via phone and the online form.

Please ensure you leave good contact information on your complaint form, so that we can contact you.

You may file your complaint online.

You may contact us via email at SPDOmbudsman@spokanecity.org or via voicemail at 509.625.6742. We apologize for any inconvenience.

Parking Services

The City returned to Paid Parking May 26th. We are offering a one-time opportunity to save $1 on your on-street paid parking when you use the Passport App. SAVEONE is an incentive to try the Passport App and motivate current users to try curbside pick-up as the economy continues to recover.

As Spokane moves through Safe Start, on-street parking compliance is essential in managing turnover for businesses who rely on customers accessing their locations throughout the day. Please continue to honor the 10 minute curbside pick-up areas

We understand there are more passenger vehicles parking for longer periods of time throughout the City as we continue to follow the guidance of the statewide Safe Start plan. As we remain in Phase 2, many people are continuing to work remotely and limiting travel and activities. We do not want to create or enforce barriers for people complying with the Safe Start plan. While we can take your complaint, we will not be issuing tickets for 72 hour time limit violations. Parking Services enforcement staff are out monitoring vehicles with open complaints to assess if there are safety hazards or an additional violation that needs to be enforced. We appreciate your patience while our community continues to respond to COVID-19.

Parks & Recreation

Public Records

Due to the ongoing Coronavirus (COVID-19) pandemic, the Office of the City Clerk and the Police Records Unit are temporarily closed to the public; and, therefore, we are unable to conduct in-person PRA business at this time. To request City of Spokane (general records and police records), please utilize the City of Spokane online Public Records portal (GovQA). It is preferred that requests be made through the online portal. In the alternative, requests for records can be emailed to clerks@spokanecity.org or sent via U.S. mail to Office of the City Clerk, 808 W. Spokane Falls Blvd., Spokane, WA 99201-3342.

Note: The Governor’s Proclamation pertaining to the Public Records Act temporarily suspends the requirement for agencies to respond within five business days to public records requests. Due to evolving events surrounding the Coronavirus situation, we may be unable to provide requestors an initial response within five business days.

Please see the City’s Novel Coronavirus (COVID-19) page to learn more about current closures and news.

Garnishments and Subpoenas for Records can be mailed to Office of the City Clerk, 808 W. Spokane Falls Blvd., Spokane, WA 99201-3342.

Public Safety

Police public windows – CLOSED until further notice

  • Public Records Requests ONLINE ONLY
  • Concealed weapon permits (new and renewals)
    No new Concealed pistol licenses (CPLs) at this time. View more information on the SPD records page.

Taxes & Licenses

Due to the temporary closure of City Hall, the Taxes and Licenses office is currently closed. Staff have limited capabilities from offsite locations, however can be reached at taxesandlicenses@spokanecity.org to get a quick response. For general information about doing business in the City of Spokane including taxes, licenses, LIDs, BIDs and Boundary Line Adjustments; visit the City's website.

Utility Billing

The City of Spokane provides water, sewer, and garbage services. Assistance with monthly City utility bills is available during the COVID-19 pandemic:

As part of the City's work to assist customers during the pandemic, late fees and water shutoffs for non-payment have been suspended. On July 31, Gov. Inslee extended the moratorium on service disconnects and late fees through October 15 for all energy, landline telephone, and water utilities.

Customers remain responsible for owed amounts on their City utility bills. We encourage customers who are behind on their payments to contact the City at 3-1-1 or 755-CITY(2489) to discuss options.

Waste to Energy Facility

  • The Waste to Energy Facility is open regular hours: 7:30 a.m. to 5 p.m., 7 days a week, for all services—garbage, clean green, recycling and household hazardous waste.
  • Please limit your trips the facility, and wash your hands before coming to WTE.
  • When using the facility, please observe appropriate social distancing both when interacting with scale house staff and on the tipping floor. Please don't come to the facility if you are feeling sick.
  • The facility is closed to public tours at this time.