City utility E-Bill system being upgraded

Online bill-pay customers need to update their accounts

Marlene Feist, Utilities 509.625.6505

Monday, February 10, 2014 at 10:46 a.m.

As the City of Spokane switches over to a new and updated website, the City's online utility bill paying service is being upgraded. The updated E-Bill service features easy-to-use navigation, more bill history information, and improved security features.

The first time a customer logs onto the E-bill system on the new version of the website, he or she will be required to create a new account in the system. Today, that sign-in page is found at All new E-Bill customers must sign up on the new City site; the old site no longer takes new sign ups.

Customers who already have an online account in the E-Bill system should use the same email address as they've used previously to create a new account. The system then will find their account(s) and move them to the new system. Bill history information will take up to two days to populate in the new system.

“We want to continue to improve our online bill-pay service to make it more convenient and useful for customers,” says Rick Romero, the City's Utilities Division Director.

City utility customers receive one monthly bill that includes charges for garbage pickup, wastewater and stormwater management, and water. Customers can pay their bills at the My Spokane desk on the first floor of City Hall, at a few drop box locations, by mail, by phone, or online.