311 Continues To Provide Customer Service

Julie Happy, 509.625.7773

Friday, April 27, 2018 at 5:01 p.m.

The City of Spokane continues to pursue efforts that provide the best customer service possible. Monday, April 30, 311 is launching “311 Chat.” This service will make it easier for citizens to communicate issues by “chatting” online with 311, our centralized customer service program. 311 has added staff this year which has reduced wait times and improved customer satisfaction overall. The Chat feature will be available Monday through Friday, 8 a.m. to 5 p.m. You are still able to email after hours and receive a response within 1 business day as well.

Additionally, we have made improvements to citizen’s my.spokanecity.org account pages. Citizens can now view their history, review requests and see their status, including any bike registrations linked to their account. The account history will show not only online requests, but also, requests submitted via phone or in person at My Spokane 311.

“We have been working hard to make further improvements to live up to our mission,” said Carly Cortright, My Spokane Customer Service Director, “to provide knowledgeable, friendly, and quality service with one call, one click, or one visit.”

The Development Services Center and Code Enforcement also has improved their online services by adding an online portal. Customers now have the option to call or go online to submit their requests. Checking on the status of those requests can be viewed online as well.

Finally, in conjunction with our one click efforts, the City of Spokane has partnered with GovQA to improve the Office of the City Clerk’s ability to intake and process public records requests. The new online portal is live, which allows citizens to create an account to submit, track, and receive their requests for public records.