City, County Partner to Replace Dispatch, Records Management System

Agreement delivers system for half of the anticipated cost

Monique Cotton, Director of Communication and Public Information, 509.363.8285

Tuesday, February 10, 2015 at 2:47 p.m.

The City of Spokane and Spokane County are partnering to replace the current computer-aided dispatch (CAD) and records management system (RMS). The new system will replace aging equipment and realign the data integration process with national metrics for less than half the anticipated cost.

A 15-year inter-local agreement was signed today after the City Council unanimously approved it on Monday. A joint city-county committee selected New World System, Inc. as the preferred vendor at a cost of $2.9 million. Under terms of the inter-local agreement, Spokane County is the contracting agency.

The 911 Excise Tax and One-Tenth Emergency Communications Tax (SREC) are covering the implementation costs for the CAD and CAD Mobile portions of the project. The City’s share of the remaining vendor implementation balance is estimated at $400,000 spread over two years.


Ongoing vendor maintenance and support costs, beginning in 2016, are estimated at $400,000. The 911 Excise Tax and SREC will pay for CAD maintenance and the City and County will split the RMS portion. The City’s portion is expected to be $130,000 per year.

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