Change Provides City Utility Customers with More Time to Pay Bills

Marlene Feist, 509.625.6505

Thursday, February 7, 2019 at 10:25 a.m.

As part of ongoing efforts to improve to improve customer experience and align with best management practices, the City of Spokane is providing customers with more time to pay their monthly bills. The City Council voted this week to make bills due 20 days after the date on the bill, increased from the current 10 days.

“We have been working to make our billing processes more convenient for our customers,” says Scott Simmons, the City’s Public Works & Utilities Director. “The change to the bill due date is a first step. We also are working to roll out additional changes in the coming weeks, including changes to the City’s ebill system that would allow customers to set up automatic recurring electronic payments.”

City staff reviewed billing policies by other public and private utilities to determine ways to improve customer service. Last year, the City implemented a new discount for certain seniors and disabled individuals who qualify for property tax exemptions. That discount followed other work to implement a credit for low water users and reductions in water charges for multi-family units.

The City’s utility bills include charges for water, wastewater, stormwater, and curbside garbage collection. The City offers an online ebill service on its web site and a pay-by-phone service at 888.821.2101. It also accepts mail payments and in-person payments at City Hall and other locations. The City offers paperless billing and budget billing that spreads billing amounts evenly across all months of the year. Get more information on these options by calling 3-1-1.