Brian Coddington

City performance improves in key areas

Brian Coddington, Communications Director, No Phone Number Available

Monday, February 24, 2014 at 5:15 a.m.

Fourth quarter performance measures released (PDF 560 KB) by Spokane Mayor David Condon show improved outcomes in several priority areas.

“We are driving every day toward better service delivery and improved outcomes,” the Mayor said in a news release. “We made great strides last year and are well-prepared to continue the important work we’ve aligned to citizen priorities.”

A look at the data shows the City is:

  • Driving down crime – Violent crime incidents (8.5 percent) and residential burglary (7 percent) were both down for the year
  • Improving customer service – MySpokane customer satisfaction reached 100 percent during the fourth quarter
  • Quickly getting help to people who need it – Exceeded structure fire and non-life-threatening medical incident response time targets
  • Connecting people to services that make a difference
  • Proactively maintaining the city’s assets

Performance measures are reviewed and published quarterly. Evaluations are increasingly emphasizing outcomes over strictly operational measures.

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