Jessica Fisher

My Spokane 311 Tips

Jessica Fisher, Public Information Assistant, 509.625.6749

Wednesday, September 12, 2018 at 10:10 a.m.

My Spokane 311 Tips

Customer service is important to the City of Spokane; we are constantly striving to improve our citizen’s customer service experience. We would like to provide you with some tips to get the most out of our My Spokane 311 service!

We receive many calls to 311 from citizens looking to check their utility bill balance. Instead of waiting in queue to connect with a 311 representative consider using the self-service option (option #2 on our phone menu). Make sure to have your account number and PIN handy as you navigate the phone tree. We recommend taking a picture of your bill with your phone so you always have them on hand!

Another alternative option is to sign up for an e-bill account. An e-bill account will allow you view your balance and pay your bill online anytime you want. Or, to avoid the phone queue you can use our online chat option. You will find 311 chat on the right hand side of our website. 311 chat is available Monday through Friday from 8 a.m. to 5 p.m. Make sure to have your account number or address available when asking for your balance via 311 chat!

Last, there is always the option to come visit us downtown at City Hall. The My Spokane 311 desk is located in the newly remodeled City Hall lobby.

The City of Spokane is working hard to provide knowledgeable, friendly, and quality service with one call, one click, or one visit.

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