Parking

Parking Complaint Steps

The City follows a legal process when someone reports a problem with a vehicle on the street. The process itself may seem redundant; however, the City must follow the legal process because it may end with a person losing their property. Certain violations may result in immediate immobilization and/or impound.

Officers must be able to see the violation reported. The time frame to resolve a case varies on 1) what type of issue is reported, 2) if a violation is found, 3) if the issue is resolved, and 4) officer availability.

The graphic below is a visual which shows how many steps and trips it could take to address a complaint. A case could be closed at any point in the process, or it may go through all 10 steps.

If conditions or location of a vehicle have changed please let us know, but if they remain the same, know we will address the issue, it just may take time.

• Step 1

  

  Complaint Filed

  Step 1

  A case is created when a complaint is filed.

• 

  Step 2

  Case Assigned

  Step 2

  The case is given to Parking and put in a queue for them to inspect.

• Step 3

  

  Vehicle Inspected

  Step 3

  Officers visit the location of the complaint. The first inspection is meant to verify there is a vehicle at the location reported and there is a violation.

• Step 4

  

  Warning, Violation
  or Close Complaint

  Step 4

  If the vehicle is located and violation found, a warning is given. An officer may issue a ticket at this point instead, or close the case if the violation has been resolved.

• Step 5

  

  Re-Inspect Vehicle

  Step 5

  Officers go back to the site they issued a warning or there was a violation to see if the issue has been resolved.

• Step 6

  

  Violation
  or Close Complaint

  Step 6

  If officers see the same violation, find another violation, or the vehicle has not moved they address all violations present. If the issues have been resolved, they close the case.

• Step 7

  

  Re-Inspect Vehicle

  Step 7

  Officers go back to the location of the violation to see if the violations have been corrected or not.

• Step 8

  

  Violation
  or Close Complaint

  Step 8

  If there is still a violation, it is most likely a time stay violation at this point. An officer will issue a ticket for the violation and will place a tow notice on the car.

• Step 9

  

  Attempt to Contact
  Registered Owner

  Step 9

  Parking makes every attempt to notify the registered owner of the violation(s) that need fixed, and notice of impending tow.

• Step 10

  

  Tow Vehicle
  or Close Complaint

  Step 10

  The vehicle may be towed as a last resort. The case will either be closed because the vehicle was towed or because violations were resolved.