Parking Complaint Steps

The City follows a legal process when someone reports a problem with a vehicle on the street. The process itself may seem redundant; however, the City must follow the legal process because it may end with a person losing their property. Certain violations may result in immediate immobilization and/or impound.

Officers must be able to see the violation reported. The time frame to resolve a case varies on 1) what type of issue is reported, 2) if a violation is found, 3) if the issue is resolved, and 4) officer availability.

The graphic below is a visual which shows how many steps and trips it could take to address a complaint. A case could be closed at any point in the process, or it may go through all 10 steps.

If conditions or location of a vehicle have changed please let us know, but if they remain the same, know we will address the issue, it just may take time.

Due to COVID:

We understand there are more passenger vehicles parking for longer periods of time throughout the City as we continue to follow the guidance of the statewide Safe Start plan. As we remain in Phase 2, many people are continuing to work remotely and limiting travel and activities. We do not want to create or enforce barriers for people complying with the Safe Start plan. While we can take your complaint, we will not be issuing tickets for 72 hour time limit violations. Parking Services enforcement staff are out monitoring vehicles with open complaints to assess if there are safety hazards or an additional violation that needs to be enforced. We appreciate your patience while our community continues to respond to COVID-19.

  • Step 1

    Complaint

    Complaint Filed

    Step 1

    A case is created when a complaint is filed.

  • Case Officer

    Step 2

    Case Assigned

    Step 2

    The case is given to Parking and put in a queue for them to inspect.

  • Step 3

    Vehicle

    Vehicle Inspected

    Step 3

    Officers visit the location of the complaint. The first inspection is meant to verify there is a vehicle at the location reported and there is a violation.

  • Step 4

    1st Violation

    Warning, Violation
    or Close Complaint

    Step 4

    If the vehicle is located and violation found, a warning is given. An officer may issue a ticket at this point instead, or close the case if the violation has been resolved.

  • Step 5

    Vehicle

    Re-Inspect Vehicle

    Step 5

    Officers go back to the site they issued a warning or there was a violation to see if the issue has been resolved.

  • Step 6

    2nd Violation

    Violation
    or Close Complaint

    Step 6

    If officers see the same violation, find another violation, or the vehicle has not moved they address all violations present. If the issues have been resolved, they close the case.

  • Step 7

    Vehicle

    Re-Inspect Vehicle

    Step 7

    Officers go back to the location of the violation to see if the violations have been corrected or not.

  • Step 8

    3rd Violation

    Violation
    or Close Complaint

    Step 8

    If there is still a violation, it is most likely a time stay violation at this point. An officer will issue a ticket for the violation and will place a tow notice on the car.

  • Step 9

    Envelope

    Attempt to Contact
    Registered Owner

    Step 9

    Parking makes every attempt to notify the registered owner of the violation(s) that need fixed, and notice of impending tow.

  • Step 10

    Tow

    Tow Vehicle
    or Close Complaint

    Step 10

    The vehicle may be towed as a last resort. The case will either be closed because the vehicle was towed or because violations were resolved.


Contact Us

Have a question about parking? Call 311, or for outside city limits, 509.755.CITY (2489).