Public Works & Utilities

Utility Billing is Getting an Upgrade!

In the nearly 25 years since the City of Spokane last replaced its utility billing system, much has changed with technology, online capabilities, access to data, customer invoice receipt and payment tools, etc. The platform the City has been operating on doesn’t contemplate much of the online transaction features that many customers have become accustomed to in today’s world. The replacement of the aging software platform provides:

• Better customer interaction and communication with utility customers
• Enhanced automatic payment capabilities
• Paperless invoicing
• Future smartphone app support
• Process flow that increases staff efficiencies
• Access to user-based reporting tools and data sets for customer trending and analytics
• Increased efficiencies help better manage rate changes over time
• Water conservation – aquifer health, river health, ordinance compliance
• System efficiencies with water delivery and storage information

Sample Utility Bill (New)

Thank you for your patience while we move through this change in systems to better serve you!