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Water Wastewater Conservation Credit

The City of Spokane has instituted a wastewater bill discount for customers who use less water. The credit program is designed to introduce equity in wastewater billing and allow customers to make choices that could lead to lower monthly bills. Before this program, all wastewater customers were charged the same rates regardless of the amount of wastewater they generated.

Under the credit program, the lowest 20 percent of indoor water users receive credits totaling $60 a year. The credits are distributed in equal monthly amounts of $5 over the year and will be noted on a customer’s bill with the line item, “W W Conservation Credit.”

The lowest 20 percent of indoor water users is determined annually based on water use during the winter, when most water use is for indoor purposes and ultimately reaches the City's Riverside Park Water Reclamation Facility. Credits for 2017 are based on 2016 winter water usage numbers. Customers who have no water use during the winter aren't eligible for the credit.

Water use will be recalculated annually, and customers who receive the credit may be different from year to year.

For 2017, customers who used a total of 11 units of water or less over a four-month period in the winter of 2016 will receive the credit. A unit of water is equal to 100 cubic feet or approximately 748 gallons.

Customers can take steps this winter to reduce their indoor water usage and possibly qualify for the discount in the future. Customers can find information on indoor water-saving products and tips on the City's Slow the Flow website and on the Environmental Protection Agency's site.

The credit program fits with the City's goals of providing utility customers with affordable and predictable rates. The Council's rate-setting principles include: simplicity and transparency, stability, sustainability, and equity and affordability.

The program also benefits the City's Water Wastewater Utility:

  • Reducing flows to the City's wastewater treatment plant lowers annual operating costs and, over time, allows the City to accommodate growth without increasing the size of its wastewater collection and treatment systems.
  • Reducing indoor water usage also will help the City achieve its water use efficiency goals In April 2014, the City Council approved new water use efficiency goals, including a goal of 0.5 percent reductions in indoor residential water use annually.

Contact Information

Utility Bill
Spokane City Hall
808 W Spokane Falls Blvd
Spokane, WA 99201

Hours: Monday-Friday
8 a.m. - 5 p.m.

Phone: 311, or for outside city limits, 509.755.CITY (2489)
7 a.m. - 6 p.m.

Email: ubill@spokanecity.org