Please see our Rates page
Please see our Payment Options page. Options include payments online, by phone, and through electronic transfer
Contact the Water Department at 509.625.7800.
Contact the City's Wastewater Management Department at 509.625.7900. After regular business hours, call 509.625.7800.
You will receive a monthly bill for water, sewer and refuse.
City utility bills includes charges for water, wastewater, stormwater, and solid waste collection. We work to make our bills understandable and predictable. We list separate line items on our utility bills to allow our customers to check the accuracy of their service levels. Customers can lower their utility bills by reducing their use of water or by recycling more so they can use a smaller garbage cart.
Most residential properties have a single City-provided refuse cart and may also have a yard waste cart. Your service is listed on the bill with the number of carts, followed by the cart size.
Sewer Residential Collect: Money covers the cost of maintaining existing infrastructure (the pipes in the ground) and the cost of operating the Riverside Park Water Reclamation Facility.
Stormwater: Money is used for projects to manage stormwater runoff.
Water Service Charge: Money is used for the operation of the Water Department. Consumption charges are added when the meter is read.
Water Usage: The amount is based on the actual amount of water used at the property.
Money is used for capital infrastructure projects related to water, wastewater, and stormwater.
Yes. Simply contact the Utilities Billing office at 311, or for outside city limits, 509.755.CITY (2489) and consult with a service representative.
Feel free to contact the Utilities Billing office at 311, or for outside city limits, 509.755.CITY (2489) with any utility bill inquiries. A sudden rise in your water bill may be due to a number of reasons including:
Most water meters are located in the basement. Typical basement locations are along the front wall and near the floor. Other common places include basement washrooms and laundry rooms. Many meters are located in meter boxes. Most meter boxes are concrete boxes purchased from and installed by the City, but there are some that were installed privately, often with wooden lids. The City of Spokane does not recommend you enter any meter box due to potential safety hazards. Contact the water department at 509.625.7800.
Spokane City Hall
808 W Spokane Falls Blvd
Spokane, WA 99201
8 a.m. - 5 p.m.
Phone: 311, or for outside city limits, 509.755.CITY (2489)
7 a.m. - 6 p.m.