Public Works & Utilities

Utility Billing

City of Spokane utility bills include charges for water, wastewater, stormwater, and solid waste collection. Bills are sent monthly to more than 86,000 residential and business customers within the City and adjacent areas with City utility services.

Low-income residential customers can apply for direct financial assistance with their City utility bills through the City’s U-Help program. Please call 509-456-SNAP for more information. Customers can also sign up for interest-free payment plans to help them get caught up on their utility bills.

For additional assistance information, please visit the Residential Assistance page.

In all our utility areas, we strive to provide our customers with excellent, reliable, and affordable service. We work to make our bills understandable and predictable. Customers can lower their utility bills by taking steps to reduce their use of water (Water Wise Spokane) or by recycling more so they can use a smaller garbage cart.

Utility rates are reviewed annually by the City's elected leaders, who are committed to providing customers with predictable and affordable rates. The Mayor proposes the rates, and the City Council adopts them after holding a public hearing on the rates.

The City of Spokane has been directed to provide information about the lawsuit entitled Durgan et al. v. City of Spokane. Here is the information, and here is a link to the website about the lawsuit.

Each year, the City bills about $150 million in service charges. Collection rates are consistently low, providing for a very efficient and effective service, keeping costs low for the utilities and ultimately our customers.

Water Services during Extreme Heat Advisory

The state legislature recently enacted ESHB 1329, limiting utility shutoffs for lack of payment during periods when the National Weather Service has issued an extreme heat advisory. Effective July 24, 2023, if the National Weather Service has announced an extreme heat advisory for the City of Spokane water service area and a customer is currently without service, please contact us at 3-1-1 or 509.755.2489 to discuss restoring water service.